Shipping Policy

Thank you for shopping with PawRarity! Below you'll find everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within [1–3] business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or the phone number provided at checkout.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to circumstances beyond our control, such as customs processing, carrier delays, or extreme weather conditions. Delivery estimates are not guaranteed and are provided for informational purposes only.

Where We Ship

We currently ship to: [INSERT COUNTRIES / REGIONS SERVED].

If your country or region is not listed at checkout, we're not yet able to ship there — but we're actively working on expanding, so check back soon.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Please allow [24–48 hours] for the tracking information to update after you receive this email.

If you haven't received your shipping confirmation within [X] business days of placing your order, please contact us at info@pawrarity.com.

Customs, Duties, and Taxes

PawRarity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, and customs/duty fees) are the responsibility of the customer.

We are also not responsible for delays caused by the destination country's customs clearance process.

Damaged, Lost, or Missing Items

PawRarity is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at info@pawrarity.com to file a claim.

Please save all packaging materials and damaged goods before filing a claim, as this may be required by the carrier.

If your order shows as "delivered" but you have not received it, please contact us within [X] days at info@pawrarity.com so we can look into it with the carrier.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. PawRarity is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at info@pawrarity.com — we'll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

Questions

If you have any further questions about the status of your order or our shipping practices, please don't hesitate to reach out to us at info@pawrarity.com.